At This Mummy Loves, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
- Eligibility: You have 30 days from the date of receipt to return an item.
- Condition: Items must be unused, in their original packaging, and in the same condition you received them.
- Non-Returnable Items: Gift cards and sale items are final sale and cannot be returned.
Return Process
- Initiate a Return: Contact us at returns@thismummyloves.com with your order number and the reason for return.
- Receive a Return Authorization: We will provide instructions on how to send your item back.
- Ship the Item: Please ensure the item is securely packaged. You are responsible for return shipping costs.
Refunds
- Processing: Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund.
- Refund Method: Approved refunds will be processed to your original method of payment within 7-10 business days.
- Shipping Costs: Original shipping costs are non-refundable.
Exchanges
- Damaged or Defective Items: If you received a damaged or defective item, please contact us within 7 days of receipt. We will provide a replacement at no additional cost.
